ASK & WE ANSWER
FREQUENTLY ASKED QUESTIONS
If you are looking for a storage unit and don’t know what to expect, check out the questions and answers provided here.
If you still have questions, call Northwest Storage at 402-470-3223.
Can I work on my vehicle while it’s stored there?admin2019-02-14T17:14:00+00:00
Yes. If you work inside of the unit or store anything that may leak, please place a tarp, cardboard material, or something else that will protect the floors. Please be aware though that we only have 15 amp electrical outlets.
How do I get a new key when I’ve lost mine?admin2018-12-07T08:09:47+00:00
Bring your ID to the main office. The locks will be replaced because we don’t keep spare keys. Be aware that it may take a few hours for the owners to cut the lock and replace it with a one. At that time, you’ll be given keys for the new lock. Keys for the fenced-in lot can be replaced in a few minutes.
Is there electricity inside your units or in the fenced-in area?admin2018-12-07T08:09:27+00:00
No, though we do have electrical outlets placed on the outside of our storage units that you may use while you are here. You cannot leave them plugged in overnight.
Do you send monthly invoices?admin2018-12-07T08:09:08+00:00
No. This helps us keep our rental rates low. We do, however, send late notices.
Do you insure my property while is it stored at your facility?admin2018-12-07T08:08:49+00:00
No. You can purchase SafeStor insurance to cover your property while storing it here. However, SafeStor does not provide coverage for vehicles. Contact your insurance company and ask if your property is insured while in storage. Be aware that some homeowner’s and renter’s policies don’t cover it.
When storing a vehicle, what do I need to bring?admin2018-12-07T08:08:24+00:00
There’s a form to be completed with the following information: vehicle year, make, model, color, license plate number, year and state licensed in VIN number, registered owner’s name, and the lien holder’s name (if any). Please provide a copy of your registration.
Are there any restrictions on the condition of stored vehicles?admin2018-12-07T08:08:04+00:00
At this time, must be in fair to good condition.
What’s required to get my deposit back?admin2018-12-07T08:07:20+00:00
To get your full deposit, we ask that you give us a 10-day vacate notice ($5.00), return the key(s) and lock (if given) ($10.00) and to have your unit swept out or the area around your outdoor storage free of litter ($5.00).
Do I need to give notice when moving out?admin2018-12-07T08:07:25+00:00
No, but we do prefer you do. If you don’t, we will charge a $5.00 fee for non-notice.
What forms of payments do you accept?admin2018-12-07T08:02:57+00:00
We accept cash, check, money order, cashier’s check, and Visa or Master Card. We can arrange to have your payments automatically withdrawn from your credit card or checking account on the first of every month.
Can I prevent sale of my property if it’s scheduled for auction?admin2018-12-07T08:01:59+00:00
The only way you can stop the Auction process is to pay the amount due in full no later then 4 p.m. on the Thursday before the Auction day. We will only accept cash, money order, or cashier’s check. We will not accept a personal check or a credit card payment.
Do you require a lease agreement?admin2018-12-07T07:53:41+00:00
Yes, our leases run from month to month.
If I move in during the middle of the month, is the fee prorated?admin2018-12-07T07:54:15+00:00
Yes, we prorate your rent based on the date you moved in.
What are the move-in procedures?admin2018-12-07T07:54:47+00:00
You’ll provide us with some basic information, including your name, address, driver’s license information, place of employment and phone number, and an emergency contact. If you’re a storing a vehicle, you’re required to include a copy of your registration.
When is rent due?admin2018-12-07T07:55:21+00:00
Regardless of when you move in, rent is due on the first of the month.
Do you offer discounts if I pay more than one month’s rent in advance?admin2018-12-07T07:55:53+00:00
Yes. Pay six months up-front and get a 5% discount over the entire six months. The discount is applied to the final month only. If you pay for 12 months at one time, the 13th month is FREE. Discounts apply to indoor and outdoor storage.
What happens if my rent is late?admin2018-12-07T07:56:24+00:00
We allow you a grace period of 4 day. If your rent is not paid by the 4th of the month, we will charge you a $15 late fee on the 5th and an over lock is put on your unit/vehicle. Your code will also be locked out of the system until payment is made. If you have not paid by the 15th, another $20 fee will be added. If rent is not paid by the 28th of the month, we charge a $50 Lien Fee and set an Auction date for a minimum of 30 days later. It usually is held on the second Saturday of the following month.